What We Do

What We Do

Cloud Telephony and Contact Centres

Cloud Telephony

What we do

When and where people work is no longer just 9-5 in the office. The rise of a more flexible approach to how we work has driven a desire for flexibility in how we communicate. With some legacy, premise based telephony platforms, adding flexibility can be expensive, which can make the benefits seem harder to justify.

Communications tools that are hosted in the cloud can be paid for as and when your people need to use them and often with minimal upfront investment.  Olive has access to a range of flexible, powerful, hosted communications tools delivered on a utility basis.

How we do it

We assess the needs of your business and your people, and then design a solution to suit. This can be based on a range of designs including on-premise, private cloud or shared service.

The pricing model can include fixed line access and calls, basic, standard or enhanced telephony features and all managed through a single interface for making changes and monitoring usage.

 

Contact Centres

What we do

Today our lives are filled with labour and time-saving technology. These have bred a desire to get quick answers to service issues when they arise, in a consumer or business context.

The services we offer to our customers are always designed with their own customers in mind. We build solutions that help them communicate with you, how and when they want to. We then enable you to measure and monitor how well you look after them.

How we do it

Whether you seek independent or federated telephony, or whether your contact centre is primarily inbound, outbound, blended, sales-oriented, service-oriented or a centre of excellence, Olive has the expertise and the technology partners to deliver exactly what is needed for your specific business sector.

By gaining a clear understanding of how you work, your business priorities and your customer requirements, we then tailor a set of contact centre technologies, delivered as a service, to meet your needs. These help to get the greatest efficiencies from your most valued assets – your people.

Cloud-Telephony-Contact

Admin Re® enhances its customer service with new £5 million cloud telecoms and Contact Centre platform from Olive Communications – Download Customer Success Story

Report-icon-SCANIAScania (Great Britain) Limited choose Olive Communications for multi-million pound cloud-based telecoms, network, contact centre and mobile contract – Download Customer Success Story