Many UK firms use fixed, analogue phone lines in all or part of their business. This may be from choice, or owing to their location they may be unable to get a reliable IP connection.
But buying fixed lines and calls from carriers, or from resellers, is not easy for customers as it’s a fragmented market.
We aim to make it easy for our customers. We deliver a fixed service that is rigorously and proactively managed, with simple tariffing, simple set up, billing by the second, and no minimum call charge.
For many customers, fixed line billing is a big issue. Often customers just continue to pay whatever they are charged, as long as it is similar to the previous month. Olive’s highly experienced account managers help our customers understand the bills, and there are no hidden charges.
We constantly look at ways to save costs for our customers. For example, even in mid-contract, when companies move to new offices, we optimise their tariffs.
We always aim to treat our customers like people, not a number. We proactively monitor all lines in advance of any of faults. And if anything does go wrong, we provide one support number to call for any service issues. Our account team get a live billing feed from our customers which we then use to profile call patterns, and create an optimised tariff to fit. This means our customers continue to benefit from ongoing savings.